Shipping Methods & Costs

At Starello, we understand that timely delivery is essential. We offer multiple shipping options to meet your needs, from standard delivery to expedited shipping for urgent orders.

Order Processing Time

Orders are typically processed within 1-2 business days. You’ll receive a confirmation email once your order has been placed, and a shipping confirmation with tracking information once your order has shipped.

• Orders placed before 2 PM EST ship the same business day
• Orders placed after 2 PM EST ship the next business day
• Weekend orders are processed on the following Monday
• Holiday processing times may vary

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package in real-time using our Order Tracking page.

Tracking information is typically available within 24 hours of shipment. If you have any questions about your order status, please contact our support team at support@starello.com.

International Shipping

We currently ship to select international destinations. International shipping rates and delivery times vary by location.

• International orders typically arrive within 10-21 business days
• Customs fees and import duties are the responsibility of the customer
• International orders may be subject to additional processing time
• Contact us for specific international shipping rates

Premium Packaging

Every Starello order is carefully packaged to ensure your luxury items arrive in pristine condition. We use premium packaging materials and take extra care with fragile items.

• Eco-friendly packaging materials whenever possible
• Extra protection for fragile and high-value items
• Discreet packaging for privacy
• Gift wrapping available upon request

Delivery Issues

If you experience any issues with your delivery, please contact us immediately at support@starello.com. We’ll work with you to resolve the issue quickly.

Lost or Stolen Packages

If your tracking shows delivered but you haven’t received your package, please check with neighbors and your building management. If you still can’t locate your package, contact us within 48 hours and we’ll file a claim with the carrier.

Damaged Items

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We’ll arrange for a replacement or refund immediately.

Questions About Shipping?

Our customer support team is here to help with any shipping questions or concerns. Contact us at: