Our 30-Day Satisfaction Guarantee

At Starello, we stand behind the quality of every product we sell. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

How to Return an Item

Returning an item is simple and straightforward. Follow these easy steps:

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item must be returned within 30 days of delivery
• Item must be unused and in the same condition as received
• Item must be in original packaging with all tags and labels attached
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Personal care items that have been opened or used
• Intimate apparel and swimwear
• Digital products and downloadable content
• Custom or personalized items
• Final sale or clearance items (marked as such)

Refund Process

Once we receive your returned item, we’ll inspect it and process your refund within 2-3 business days.

Refund Timeline

• Inspection: 1-2 business days after we receive your return
• Processing: 1-2 business days to process refund
• Bank Processing: 3-5 business days for refund to appear in your account

Refunds are issued to the original payment method. If you paid by credit card, the refund will appear on your credit card statement. If you paid via PayPal, the refund will be credited to your PayPal account.

Exchanges

If you’d like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the item you want.

This ensures you receive your new item as quickly as possible. If you have any questions about exchanges, please contact our support team at support@starello.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@starello.com with:

• Your order number
• Photos of the damaged or defective item
• Description of the issue

We’ll arrange for a replacement or full refund immediately, including return shipping costs. You won’t need to return the damaged item unless we specifically request it.

Return Shipping

Return shipping costs depend on the reason for the return:

• Changed Your Mind: Customer is responsible for return shipping costs
• Wrong Item Shipped: We cover all return shipping costs
• Damaged/Defective Item: We cover all return shipping costs
• Our Error: We cover all return shipping costs

We’ll provide a prepaid return shipping label for all returns where we cover the cost. For customer-initiated returns, you can use any shipping carrier of your choice.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank (processing can take time)
3. If you’ve done all of this and still haven’t received your refund, contact us at support@starello.com

Questions About Returns?

Our customer support team is here to help with any return or refund questions. We’re committed to making the process as easy as possible.