Frequently Asked Questions

1. What products does Starello sell?
Starello offers a curated range of premium products — from high-ticket lifestyle upgrades to cutting-edge gadgets and top sports gear from trusted brands like Nike and Adidas.


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2. Where do you ship?
We currently ship across the United States. For international shipping inquiries, please contact support@starello.com for availability and rates.


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3. How long does shipping take?
Most orders are processed within 1–3 business days. Delivery times vary by product and location, but typically range from 5–10 business days. You will receive tracking details once your order ships.


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4. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to monitor your shipment in real time.


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5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.


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6. Can I return or exchange an item?
We stand by the quality of our products. If you are not satisfied with your purchase, please review our Return Policy for eligibility and instructions. To start a return, email support@starello.com with your order number.


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7. My item arrived damaged — what should I do?
We apologize for any inconvenience. Please contact us at support@starello.com within 48 hours of delivery with photos of the item and packaging. We’ll resolve it promptly.


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8. Do you offer bulk or wholesale discounts?
For bulk orders or special pricing, please reach out to support@starello.com with your request and we’ll get back to you with available options.


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Still have questions?
We’re here to help — email us anytime at support@starello.com and we’ll respond within 24–48 hours.