◆ Help Center ◆

Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more.

Ordering & Payment

How do I place an order?

Browse our collections, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details. Once your order is confirmed, you’ll receive an email confirmation with your order details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods. All transactions are encrypted and secure. Learn more on our Payment Methods page.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, orders are processed and shipped quickly. Contact us immediately at support@starello.com if you need to make changes.

Do you offer gift cards?

Yes! Starello gift cards are available in various denominations and make the perfect gift for any occasion. Contact our support team for more information about purchasing gift cards.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days, Express shipping takes 2-3 business days, and Priority Overnight delivers in 1 business day. Orders are typically processed within 1-2 business days. Learn more on our Shipping & Delivery page.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $100. The discount is automatically applied at checkout—no code needed.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package on our Order Tracking page or directly through the carrier’s website.

Do you ship internationally?

Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Contact us for specific international shipping information.

What if my package is lost or stolen?

If your tracking shows delivered but you haven’t received your package, check with neighbors and building management first. If you still can’t locate it, contact us within 48 hours and we’ll file a claim with the carrier.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you’re not satisfied, return the item within 30 days of delivery for a full refund. Items must be unused and in original packaging. Learn more on our Returns & Refunds page.

How do I return an item?

Contact us at support@starello.com with your order number. We’ll provide a return authorization and shipping label. Pack the item securely and ship it back. Once we receive and inspect it, we’ll process your refund within 2-3 business days.

How long does it take to get a refund?

Refunds are processed within 2-3 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.

Can I exchange an item?

Yes! To exchange an item, follow the return process and place a new order for the item you want. This ensures you receive your new item as quickly as possible.

What if I receive a damaged or defective item?

Contact us immediately at support@starello.com with photos of the damage. We’ll arrange for a replacement or full refund right away, including return shipping costs.

Product Information

Are your products authentic?

Absolutely. Every product we sell is 100% authentic and sourced directly from authorized distributors and manufacturers. We stand behind the quality and authenticity of every item.

Do products come with warranties?

Many of our products come with manufacturer warranties. Warranty information is included in the product description and packaging. Contact us if you have questions about a specific product’s warranty.

How do I know what size to order?

Each product page includes detailed size information, measurements, and sizing guides. If you’re unsure, contact our support team and we’ll help you choose the right size.

Can I see products in person before buying?

We’re an online-only retailer, so we don’t have physical showrooms. However, we provide detailed product photos, descriptions, and customer reviews to help you make informed decisions. Plus, our 30-day return policy means you can shop with confidence.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history easily.

How do you protect my personal information?

We take your privacy seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. Read our Privacy Policy for more details.

How do I update my account information?

Log into your account and navigate to Account Settings. You can update your email, password, shipping addresses, and payment methods at any time.

Still Have Questions?

Our customer support team is here to help. We typically respond within 24 hours.

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FAQ – Starello™ | Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Returns & Refunds

Product Information

Account & Privacy

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