Overview
Every Starello® product is designed with precision, elegance, and everyday functionality in mind. We curate only premium lifestyle goods to ensure your home and daily life reflect comfort and style.
Easy Pet Access
Easy Maintenance
Sturdy Design
- Premium quality, designed for long-lasting use
- Carefully selected materials
- Ships from the USA with fast processing
- Covered by our Starello® Guarantee
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Our Guarantee
We want you to love your purchase. If you are not 100% satisfied, you may request a return or exchange within 30 days of delivery.
Easy Returns
- Return items in original condition for a full refund
- Exchanges available for different sizes or models
- Fast processing — refunds issued within 5–7 business days
Need help? Contact our support team at support@starello.com.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Our senior dog was struggling to get into car and onto our high bed. This ramp has been a lifesaver! It's sturdy, safe, and so easy to use. The non-slip surface ensures he doesn't slip while climbing up or down which is such a relief for us. Plus, it's versatile enough to be used at home too!
This ramp is a game-changer for my arthritic dog. The non-slip surface and secure attachments to the car ensure his safety while the robust frame supports his weight easily. Plus, it's super easy to clean!
This product has been a blessing, makes getting our old boy into bed so much easier at night 🌙
The sturdy design is perfect for my large breed dog, no more struggling to get into the car.
Impressed with how well it works in the backseat. My pup can now easily hop in!
A+ for safety measures. The secure attachments give me confidence when using it with my pet.
This product is such a lifesaver! Now I don't have to worry about lifting my large dog into our SUV. Plus, it's super easy to clean - just wipe down a damp cloth or sponge.
The convenience this product brings is unmatched; not only does it save me from lifting my heavy fur baby into the car every time we go somewhere but also makes her independent enough to climb onto our bed at home without assistance.
My dog loves this ramp! It's easy for him to use and he feels secure on the non-slip surface.
The strength of this ramp is remarkable! The robust aluminum alloy frame can support dogs weighing up to 250 lbs which gives me peace of mind knowing my pet’s safety isn’t compromised.
Absolute value for money considering its strength and stability 💪
With two large dogs in our household, getting them in and out of the backseat was always a hassle until we discovered this amazing product! Its strength and stability are commendable plus love how easy it is to keep clean – just need a damp cloth or soft sponge.
Hassle-free cleaning? Yes please! Love that I only need a damp cloth or sponge to tidy up after use.
This product really takes care of our furry friend's safety with its secure attachments 🐾
I appreciate that I can simply wipe it down to keep it clean, so convenient.
The convenience factor this product brings is unmatched; not only does it save me from lifting my heavy fur baby into the car every time we go somewhere but also makes her independent enough to climb onto our bed at home without assistance.
i'm thrilled with how versatile this dog ramp is - works great at home too!
The robust aluminum alloy frame gives me peace of mind knowing my pet is safe.
Our family recently adopted a senior dog who struggles with joint pain so jumping in and out of vehicles isn’t an option for him anymore. We needed something safe, stable, but also easy to clean after muddy park visits. This ramp checks all those boxes!
This dog ramp is an absolute lifesaver! With its strong aluminum alloy frame, I have peace of mind knowing that it can support my large breed dog. The fact that it attaches securely to the car means there's no risk of slipping or sliding around during use - safety first! And cleaning? A breeze! Just wipe with a damp cloth.
No more heavy dogs into the trunk. This ramp does all the work!
I was looking for a solution to help my old Labrador Retriever get into our SUV and this ramp has been the perfect answer. It's robust, sturdy, and supports his weight with ease. The non-slip surface ensures he doesn't slip while climbing up or down which is a huge relief. I am also impressed by its versatility as it can be used home too!
This ramp has been a lifesaver for my aging pooch. He can finally join us on road trips again!
Love this ramp, it's sturdy and easy to clean. Just what we needed for our older pup.
Alright, let's talk about this awesome product. I've got a pretty big pooch at home and he absolutely loves car rides. But he's gotten older, it has been harder for him to hop in and out of the vehicle like he used to. It was really starting to bum us both out. Then I found this magic solution! Now my furry buddy can get into the car without any trouble at all. And when we're done with our adventures, he can just stroll right back out again too. It’s made road trips fun again for both me and my four-legged friend! And you know else is seriously cool? The non-slip surface on this thing! This is such a huge plus because it gives me peace of mind knowing that my dog won't slip or fall while using it. He feels more confident getting in and out of the car now knowing that his paws aren’t going to slide from under him. So yeah, if you have an older or larger dog who struggles with getting in and out of cars, then you need to check this product out ASAP! You'll be doing yourself - but more importantly your best fur-friend - one heck of a favor. It's not only practical but also safe which makes it even better value for money. So don’t wait around – grab one today! Trust me; your canine companion will thank you later with lots of love-filled licks! 👍